Murwillumbah Community Centre – Temporary changes to service delivery

The health and safety of our staff, volunteers, clients and community will continue to be our main priority.

As many of our community are already facing a range of vulnerabilities and disadvantage it is vital that our service remains open throughout this period, however, to ensure we all stay safe, the following changes to service delivery will occur.

Services which will continue operating

• Emergency Relief – Service will continue under the normal guidelines however clients will not need to provide an income statement to be assessed (identification showing your address will need to be presented instead) Client’s will be assessed in an open area in line with social distancing recommendations.
• Financial counselling – All Financial Counselling appointments will be done over the phone. If you don’t have access to a phone we will make alternative arrangements to ensure you can still access the service.
• Information & Referral – The centre will remain open during normal business hours (9.00am to 4.30pm Monday to Thursday and 9.00am to 12.00pm Friday) We ask that anyone coming the centre please follow our social distancing guidelines and procedures and, where possible, conduct your enquiry over the phone (02 6672 3003)
• Community Food HUB – The Food pantry will remain open Wednesday & Thursday 10.00am to 3.00pm. Extra hygiene precautions will be introduced along with social distancing and limiting the use of cash sales.
• Indigenous Family Support – This service will be continuing through phone appointments only. If you don’t have access to a phone we will make alternative arrangements to ensure you can still access the service.
• Nullum House – Nullum House drop in centre will be open for one hour each operational day (Monday, Tuesday and Thursday 9.30 to 10.30) for clients to access showers and takeaway meals only.

Services which will not be operating until further notice

• After school youth group
• Young Womens group
• Yoga
• Playgroup
• Nullum House Tuesday and Thursday meal programs
• Nullum House drop in centre (see above for restrict service provision)
• Kids Caring for Country after school group
• Guyahyn Aboriginal supported playgroup

We will continue to review our operations and are monitoring all communications from the Australian Government and the World Health Organisation on the situation to make ongoing decisions as this event evolves.